Operator details
Trading.Red · Registration: 123456789 (Companies House) · VAT: Not registered / not configured · 123 Example Street, City, Postcode · support@trading.red
Trading.Red Legal
Refund Policy
Last updated: July 17, 2026
14-Day Withdrawal Right
If you are an EEA consumer, you generally have 14 days from conclusion of an online service contract to withdraw without giving a reason. Use the Withdraw from contract function in your account or send an unambiguous statement to the support email. A model withdrawal form is available on that page.
Immediate Performance
If you expressly request immediate access during the withdrawal period, service performance begins immediately. For a service contract, withdrawal during that period may require payment of a proportionate amount for service already supplied. The right is lost only after full performance where the legally required prior consent and acknowledgement were given. Rights for non-conforming digital services remain unaffected.
Refund Timing
Where a refund is legally due, it will be made without undue delay and normally within 14 days after a valid withdrawal notice, using the original payment method unless otherwise agreed. Provider processing time may affect when funds appear.
Billing Issues
If you believe you were charged incorrectly, contact support with your account email, payment provider, transaction date, and plan.
Provider Disputes
Chargebacks, Stripe disputes, or other payment issues may pause or end the associated paid supporter subscription while the payment status is reviewed. Complimentary registered-user access is separate under the current access policy.
Policy version: 2026-07-17. Mandatory consumer and data-protection rights remain unaffected.